How Can I Reach You If I Need Help?
Shoot me an email at [email protected], it is the primary support email address for the campaigned and monitored regularly. I check the kickstarter inbox less frequently
Last updated: June 30, 2020 22:31
I wanna write about the project. Do you have a press pack?
Yes, please find here: https://drive.google.com/drive/folders/1Vns-1sZ0H_8bqywxaLoyfzX8OSUJ6Byi?usp=sharing
Last updated: July 01, 2020 00:15
Who will print the deck?
In the playing card community, quality matters a lot so the choice of manufacturer is a hugely important question of course. I have spent a significant amount of time and money on samples to select a top manufacturer of choice but considering the massive demand for the deck in the first hours of the campaign I would like to keep options open for the moment and not disclose for now to avoid a change of plans and people being confused etc. I need to maintain options in case there is changes with the quantities or lead times to ensure a) best quality at a reasonable price b) timely delivery and c) happy backers. I hope you understand and I will update on some of the next updates. Best, Eric
Last updated: July 02, 2020 07:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.